At Pexhale ("we", "us", or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit pexhale.com or make a purchase from us.
Information We Collect
Information you give us: When you place an order or create an account, we collect your name, email address, shipping address, phone number, and payment information. Payment details are processed securely by Shopify Payments and are never stored on our servers.
Information collected automatically: We collect standard web analytics data including your IP address, browser type, pages visited, and referring URLs. This is used to improve our website and understand how customers find us.
Cookies: We use cookies to keep your cart active, remember your preferences, and enable analytics. You can disable cookies in your browser settings, though some site features may not work correctly.
How We Use Your Information
We use your information to: process and fulfil your orders; send order confirmations and shipping updates; respond to your customer service enquiries; send marketing emails (only if you've opted in); improve our products and website; and comply with legal obligations.
We will never sell your personal data to third parties.
Email Marketing
If you subscribe to our newsletter or opt in during checkout, we'll send you updates about new products, promotions, and dog anxiety tips. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at hello@pexhale.com.
Third-Party Services
We use the following trusted third-party services to operate our store: Shopify (e-commerce platform and payment processing); Klaviyo (email marketing); Google Analytics (website analytics); Meta Pixel (advertising). Each of these services has its own privacy policy governing how they handle your data.
Your Rights
You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; opt out of marketing communications at any time. To exercise any of these rights, contact us at hello@pexhale.com.
Data Security
Our store runs on Shopify, which is PCI DSS compliant. All data is transmitted over SSL encryption. We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure.
Contact Us
If you have questions about this Privacy Policy, please contact us at hello@pexhale.com or through our contact page.