By accessing and using pexhale.com, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.
1. Use of the Site
You agree to use this site only for lawful purposes and in a way that does not infringe the rights of others. You must not use the site to transmit any unsolicited commercial communications or to cause disruption to the site's operation.
2. Products and Pricing
All prices are displayed in USD and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion. In the event of a pricing error, we will contact you before processing your order.
Product images are for illustrative purposes. Actual products may vary slightly in colour or texture due to screen display differences.
3. Orders and Payment
By placing an order, you confirm that you are authorised to use the payment method provided. All payments are processed securely through Shopify Payments. We accept all major credit cards, PayPal, Shop Pay, Apple Pay, and Google Pay.
We reserve the right to cancel orders that appear fraudulent or that cannot be verified.
4. Shipping
We aim to process all orders within 1-2 business days. Delivery timeframes are estimates only and are not guaranteed. Pexhale is not responsible for delays caused by carriers, customs, or circumstances beyond our control.
Risk of loss passes to the customer upon delivery to the carrier.
5. Returns and Refunds
We offer a 30-Day Calm Guarantee. If you are not satisfied with your purchase within 30 days of delivery, you may return it for a full refund. Items must be in a reasonably clean condition. See our Shipping & Returns page for full details.
6. Intellectual Property
All content on this site — including text, images, logos, and graphics — is the property of Pexhale and may not be reproduced, distributed, or used without our express written permission.
7. Limitation of Liability
Pexhale shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or this website. Our maximum liability to you shall not exceed the amount paid for the product in question.
Our products are not intended to replace veterinary advice. If your dog has severe anxiety, please consult a veterinarian or certified animal behaviourist.
8. Changes to Terms
We reserve the right to update these terms at any time. Continued use of the site after changes constitutes acceptance of the new terms.
9. Contact
Questions about these terms? Contact us at hello@pexhale.com.